Yes, the leather used for our bags is certified according to the Leather Working Group Standards. More information can be found here.

Yes! Delivery is completely free for you. The return of your order is also free of charge for you.

All orders are shipped by us within 48 hours, so your order will be with you in 1-3 days.

We ship to Germany and Austria. Shipping & returns are free.

As soon as your order has been shipped, you will receive an email from us with a link to DHL tracking.

You can return all ordered items to us free of chargewithin 14 days after you have received your order. The return label is already included with your order.

Yes! The return is free of charge for you within the return period of 14 days. Simply use the enclosed returns label.

Yes! A returns label is included with every order. All you have to do is attach this clearly visible to your return and hand it in at a post office.

If you can't find one in the package or have misplaced the tag, contact our "We Care" team at hello@les-visionnaires.com and we'll send you a new one free of charge.

The amount will always be refunded to the payment method you originally selected. For example, if you paid with PayPal, we will refund the amount to your PayPal account.

Yes! We will automatically send you your invoice by email as soon as your order has left our warehouse.

- Klarna (incl. purchase on account)
- PayPal
- Credit card
- Amazon Pay
- ApplePay
- Google Pay
- Instant bank transfer

Yes! If you have returned your order to us, we will reactivate your discount or voucher code once your return has been processed.

If you want to redeem a discount code or voucher code, you can enter it in the shopping cart or in the "Coupon code" field before completing the order.